Business Terms & Conditions

Our quotes assume that measurements submitted to us by the customer are correct for indicative quotation purposes, Measurements are accepted at point of survey and signed survey sheet in all instances. If differences are apparent as a result of our survey, the company reserves the right to amend our quotation. If customer is unable to attend site at point of survey, we can only accept confirmation of our survey, in writing or by e-mail. When we are engaged to install our product, we will arrange for our surveyor to carry out a survey, to ensure measurements and specifications. Prices are confirmed after survey. We do not expect to vary quoted prices unless, of course, there are significant differences between measurements supplied and actual measurements, as established by our surveyor.

In the event of the customer supplying dimensions and specifications we are not responsible for any mistakes and consequential costs.

We assume all work is to be carried out on a ground floor location, unless otherwise agreed. Any extra charges required to lift our product beyond ground floor are chargeable. It is the client’s responsibility to arrange and pay for adequate parking for our vehicles.

When placing an order we require a 30% deposit, and cleared funds to be paid prior to installation (no surcharge for credit cards). The prices quoted include for all works detailed in this quotation and are valid only for the quantities quoted. All quotes are valid for 30 days from the date of the quote.

All quotes given verbally or in writing, do not include any building work whatsoever; we assume a perfectly square aperture in which to install our products. Any extra building work e.g. aperture preparation, decoration, channels in flooring will be quoted in writing separately in writing if the company agrees to undertake the work.

Any detailed instructions as to the installation of our product, e.g. position, configuration, colour, etc., must be agreed at point of survey or in writing no later than two weeks prior to us commencing manufacture of the product ordered. Any changes will be charged at the appropriate rate.

Title to all or part of our product does not pass until payment is received in full.

We are not responsible for any damage to structure or decoration when extracting existing products that are already in place. Any costs to rectify such damage are outside the scope of our agreement, as are any decorative finishings around our installation.

When extractions are surveyed, we only guarantee dimensions if the existing products are extracted at point of survey. In the event that we carry out a survey while existing products are in place, we do not have any responsibility for incorrect dimensions at survey.

Trims. The shutters system’s may be trimmed down the uprights and head of the door systems, depending on the finish required. These trims will be in either in plastic or metal, which is powder coated to match the RAL colour of the doors. Any trims / cladding of corner posts, lintels or non-standard flat trims, do not form part of the contract.

The customer is responsible to notify the company at point of quotation if the property is within one mile of the sea. This is to establish whether our marinised paint programme is required, at additional cost.

We do not remove extracted products from the site.

Any defects not notified within 48 hours are not our responsibility.

We are not responsible for any costs incurred as a result of us being unable to meet a production or installation deadline.

It is the responsibility of the customer to notify us, in writing. at least 5 days prior to installation, of any drop of 10 meters or more that our staff would have to work at, when installing our systems. There will be an additional insurance premium and any costs incurred as a result non or late notification will be charged to the customer.

Design improvements are made on a regular basis and so actual product may vary from pictures and/or specifications shown.

Deposits are not normally refundable. In the event of order cancellation, a refund of your deposit will be at the discretion of the company. In this event, an £85+vat administration charge will be applied. Additionally, a site survey fee will be charged in respect of any site survey having been carried out.

The company can at its discretion, cancel any order received and refund any deposits paid without any consequential damages.

Always check our estimated delivery times as this is a variable calculation.

Warranty.  2 years fully comprehensive, details on application, conditions apply.